WhatsApp AI Chatbot Malaysia
A WhatsApp AI chatbot helps customers get answers through a familiar messaging channel. For iRPLY, WhatsApp connectivity, account requirements, supported workflows and any channel charges are confirmed as part of your implementation scope.
What should you automate first?
Choose a focused workflow such as product questions, opening hours or collecting the details needed for a sales follow-up. Prepare the approved answers and decide which requests should go straight to your team.
What needs to be connected?
Business FAQs can be answered from maintained knowledge. Looking up an order or checking live inventory needs an authorised integration with the relevant system. Confirm the available connection and permissions before promising live information to customers.
Keep a clear route to a person
Define handover triggers, who receives the conversation and what happens outside support hours. With human handover configured, your team can receive the context already collected, reducing the need for customers to repeat themselves.
What should a proposal confirm?
Ask for the WhatsApp connection method, account responsibilities, supported message types, channel charges, usage credits and ongoing support scope. Test the agreed customer journey before launch; a website widget alone does not establish a WhatsApp connection.
Common questions
Is WhatsApp included automatically?
WhatsApp availability and setup follow your agreed package and implementation scope. Ask iRPLY to confirm the connection requirements and any separate channel charges.
Can the chatbot send campaigns to anyone?
Customer-service automation is not permission to contact anyone. Outreach needs appropriate consent and must follow the messaging channel’s rules. Confirm the permitted workflow before enabling outbound messages.