Per-agent fees +
Contact limits +
Feature gates +
Costs rise as your business grows. AI customer engagement built for Malaysian businesses
Your customers don’t stop asking when your team goes offline.
iRPLY gives your business an always-available, multilingual AI service team—grounded in your knowledge and connected to your people.
168hours covered
every customer week
every customer week
Conversation example01 / 03
Is this product available near me?
iRPLYYes—the nearest available outlet is at Bangsar Village II. Would you like the opening hours?
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73%
of the customer week sits outside standard coverage.
Illustrative: based on a 45-hour customer-service week (rounded).SERVE
01 · SERVE
Answer instantly.
Every routine enquiry receives a useful, business-approved response—even after your team goes offline.
01/ 03
Built different. Priced different.
Unlimited AI agents. Unlimited contacts.
Unlimited agents and contacts. Usage is governed by intelligence credits—not licences or seat limits.
Pay only for intelligence, not limitations.
iIntelligent
orchestration
orchestration
AI agents ∞
Contacts ∞
Right AI for each task ✓
Scale usage—not artificial licences.Routine questions are handled efficiently. Complex enquiries get the additional intelligence they need. You pay for useful intelligence—not inflated model costs or platform limits.
The operational gap
Your team goes offline. Enquiries don’t.
Customers keep asking across channels, languages and time zones. Every unanswered question is delayed service, avoidable pressure or a missed opportunity.
6PMTeam offline
15 hoursEnquiries continue overnight9AMNext day
Business outcomes
Turn every conversation into service, sales and insight.
Automate routine demand. Keep your people focused on conversations that need judgement.
Faster customer service
Answers move from hours to seconds—even after office hours.
Response time · after-hours coverageMore opportunities captured
Buying questions receive an immediate answer while intent is high.
Qualified leads · purchase intentLower operational pressure
Routine enquiries are resolved before they reach your team.
Automation rate · workload reducedBetter customer intelligence
Conversations reveal what customers want, question and struggle with.
Top topics · demand signalsBusiness-trained AI
Answers built from knowledge your business controls.
Connect your website, FAQs, catalogues, documents and locations. iRPLY retrieves the relevant approved facts before generating an answer in your brand’s tone.
- One governed knowledge base
- Natural multilingual support
- Consistent across touchpoints
- Designed to reduce unsupported answers
Website
FAQs
Catalogues
Documents
Locations
FAQs
Catalogues
Documents
Locations
iRetrieve approved factsApply rules & safeguards
Customer asks
“Is this available near me?”
iRPLY answers“Yes—the nearest outlet is…”
What iRPLY can handle
One platform. Multiple jobs.
Start with one workflow. Add agents, audiences and use cases after validation.
Customer service
Answer FAQs, policies, availability and location questions.
Sales support
Guide product discovery while purchase intent is still high.
Lead generation
Collect the right details and route high-intent opportunities.
After-sales
Handle follow-ups and escalate cases needing human judgement.
AI + human handoff
AI handles the routine. Humans take over with full context.
When an enquiry needs judgement—or a customer asks for a person—iRPLY passes the transcript, intent and collected information to your team. No lost context. No repeated story.
01Customer asks→
02AI responds→
03Boundary recognised→
04Agent joins→
05Conversation continues✓
Low-risk implementation
Connect. Validate. Launch. Then scale.
Connect
Add selected knowledge and touchpoints.
Train & test
Review answers privately and refine gaps.
Go live
Launch one workflow with your branding.
Improve
Review real conversations and expand deliberately.
Frequently asked questions
What businesses want to know.
What is iRPLY?
iRPLY is a multilingual AI customer-engagement platform that answers business enquiries using your knowledge and connects customers with your team.
Which businesses can use iRPLY?
iRPLY suits retailers, e-commerce brands, service businesses and organisations handling recurring customer enquiries.
Which languages can customers use?
Customers can ask in English, Bahasa Malaysia, Chinese and other supported languages. iRPLY detects the language automatically; no manual language selection is needed.
Can iRPLY hand a conversation to a person?
Yes. With human handover configured, conversations needing judgement can be passed to your team with context. Human availability depends on your staffing and support hours.
How does iRPLY learn about my business?
You provide approved FAQs, documents and product information. This knowledge supports its answers. Keep it current and test responses before launch; AI answers can still be incorrect.
Can the chatbot match my branding?
Yes. Supported branding controls let you use your logo and colours. The branding scope is confirmed in your agreed package.
What does unlimited agents and contacts mean?
There are no per-agent or per-contact licence limits. AI usage consumes intelligence credits; unlimited agents and contacts does not mean unlimited processing.
How do intelligence credits work?
AI operations consume credits according to usage and the models involved. Your package specifies the allocation. Additional credits can be purchased through the agreed top-up options.
What is the subscription commitment?
The standard initial commitment is 24 months unless your signed agreement states otherwise. Monthly billing is a payment schedule, not monthly cancellation. Renewal and termination follow your signed agreement.
Is our content used to train AI models?
Under iRPLY’s Terms of Service, we do not use your content to train, fine-tune, evaluate or develop AI models without your express written consent.
How do we get started?
Bring one customer-service workflow and your approved information to a demo. We’ll confirm the setup scope, test the answers and agree the launch requirements.
What ongoing support is included?
Onboarding, knowledge updates, optimisation and support depend on your agreed package. We’ll confirm what iRPLY handles and what your team maintains before you commit.
Commercial model
More conversations consume more intelligence—not more licences.
Every plan includes unlimited AI agents and customer contacts. Usage is deducted from monthly intelligence credits.
Start a conversation
Tell us what your business needs to solve.
Share a little about your team, channels and customer-engagement goals. We’ll follow up to explore whether iRPLY is the right fit.
hello@i-rply.com
See what iRPLY can answer for your business.
Bring one real customer-service workflow. We’ll show how iRPLY would understand, answer, qualify and hand over.
Book a 20-minute demo