AI Customer Service for E-commerce & Retail
iRPLY can help retailers and e-commerce businesses answer repeated product, store and policy questions. Start with approved catalogue and service information, then confirm any integrations needed for live inventory or order enquiries.
Help customers before they buy
Make product information, store locations, opening hours and delivery policies easy to ask about. For example, a customer can ask which outlet to visit or what a product includes. Answers should reflect your approved, current information.
Separate policies from live records
A delivery policy can live in your knowledge base. An individual order’s delivery status or real-time stock level needs a suitable authorised connection to the source system. Validate what is available before enabling that workflow.
Escalate exceptions
Define how refunds, complaints, bulk orders and unusual requests reach a person. With handover configured, pass the question and collected context so your team can continue the conversation.
Measure the workflow you launch
Agree the questions in scope and review answer accuracy, escalation reasons and knowledge gaps. Use your own measured results to decide whether to expand; no sales or resolution rate is guaranteed.
Common questions
Can iRPLY check stock automatically?
Live stock requires a suitable integration or connected data source. Catalogue knowledge alone should not be presented as a real-time availability check.